We have 5 Privacy Promises which explain how we use and look after your information. We will:
1. ALWAYS use your personal data in line with data protection law. 2. ALWAYS tell you what information we collect, what we do with it, who we share it with and who to contact if you have any concerns. 3. ALWAYS provide options to say "STOP" if you don’t want marketing communications. 4. ALWAYS take steps to protect your information and make sure no unauthorised person accesses it. 5. ALWAYS respond to questions about your personal data without delay.
We are committed to safeguarding your privacy rights and ensuring that your personal data is protected.
This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer. This includes information collected offline in our stores or through our customer services, and online through our websites, applications (including mobile apps) and third party platforms ("Sites").
Company Nuvosana [pl.nuvosana.com] are responsible for processing your personal data on our Sites.
If you have a question in relation to how we process your personal data you can contact our Data Protection Officer via email [ info@denachricht.com ] .
Personal Data means information that can directly or indirectly identify you ("Personal Data"). This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address, shopping habits, and information about your lifestyle or preferences such as your hobbies and interests.
We collect your Personal Data directly in a number of ways, for example when you provide us with your information to register as a customer for our Sites, register for prize draws or competitions, subscribe to our newsletter, receive information or mailings, use our applications, buy a product or service from us, complete a survey, make a comment or enquiry or contact our Customer Services Team.
When you provide us with your Personal Data, we will process it in accordance with this Privacy Policy. If you do not wish us to process your Personal Data in this way, please do not provide us with your personal information.
We may also receive your Personal Data from other sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties. If you do not want us to receive your Personal Data from other sources, please communicate your preferences directly with the relevant sources.
We process your Personal Data to provide you with our services as further explained below. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use cookies or location data or where we process your sensitive personal information.
In other instances we may rely on other legal grounds for processing your personal data, such as performance of the contract with you or legitimate interests, like fraud prevention.
You can always opt out of marketing communications without detriment to your loyalty benefits.
Where we process your Personal Data on the basis of your consent, we will ask for your consent explicitly and only for a particular purpose. We will also ask you to provide additional consent if we need to use your Personal Data for purposes not covered by this Privacy Policy.
5.1 WE PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA FOR THE FOLLOWING PURPOSES: Browsing on our Sites; Purchase/Agreeing to a Service; Customer Service; Suggesting products & services which may interest you; Competitions and prize draws; Online Shopping.
WHAT PERSONAL DATA MAY WE COLLECT? Information about the type of browser you use when visiting our Sites, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our Sites and information collected by cookies or similar tracking devices. Your user name, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (such as when you use the "Like" functionality on Facebook).
WHAT IS THE PURPOSE OF THE PROCESSING? We (and third party service providers acting on our behalf) use cookies and similar technologies to process data about you when you visit our Sites. We would like to know whether you have visited us before and your preferences to provide you with a tailored experience of our Sites.
We use cookies and similar technologies (“Cookies”) to improve our products and your experience on our Sites by collecting information on how you use our Sites. Some of the Cookies we use are required to enable core site functionality, and others allow us to analyse site usage and serve ads relevant to your interests.
Where we use Google Analytics, we have set up the service to anonymise your IP address as soon as data is received by the Analytics Collection Network, before any storage or processing takes place.
We share your Personal Data with trusted third parties and service providers to help us process and analyse Personal Data, support products and services, and allow payment and delivery of products or services you have ordered. These processors are bound to strict requirements under applicable data protection laws.
With your consent, we will share Site usage information with trusted third parties in order to offer you tailored content which may be of interest to you based on your prior activity on our Site.
We will store your Personal Data only until the purposes for which we collected or received it are fulfilled and once our statutory obligations to preserve records have expired.
If certain requirements are fulfilled, you have the right to obtain confirmation as to whether we process your Personal Data, access your Personal Data, rectification, erasure, objection, restriction of processing, and portability of Personal Data.
To exercise your rights, please contact the Data Protection Officer or get in touch with our Customer Services Team. You can opt out of marketing communications through your account, directly from the communications we send you, or by sending an email to info@denachricht.com.
Where your consent is the legal basis for processing, you can withdraw your consent for marketing communications, use of cookies, or other purposes. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.
If you think that the processing of Personal Data by us violates data protection laws, you can lodge a complaint with the Information Commissioner.
We maintain appropriate technical and organisational measures to protect the Personal Data you provide against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.
We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy here. We encourage you to visit this area frequently to stay informed.
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